Deleting your account

How to delete your account

Open the Vromp app, go to Settings, and choose Delete account. You’ll be asked to confirm, and you’ll be signed out once it’s done. You don’t need to contact us first.

If you can’t reach that screen for any reason, email hi@vromp.app from the address on your account and we’ll do it for you. For the full picture of what we collect in the first place and why, see our privacy policy.

What deleting removes

Deleting your account destroys it. This is a real deletion, not a disconnect-and-keep — the records below are removed, not stripped of your name:

• Your sign-in record. The account itself, including the email address you signed in with.
• Your Vromp customer record, and your name, contact details, and profile on it
• Traveler profiles and the preferences on them — including any dietary or accessibility needs you entered
• Your trips, and any Detour requests you made
• The record of the stops you visited
• Your trip-planning conversations, including anything you typed into the planner
• Your devices, so we stop sending you notifications

If you are ever holding unused trip credit, deleting ends your access to it. Honoring outstanding credit after your account is gone would mean keeping a record of who you are and what you’re owed — the exact thing deletion removes.

What stays, and why

A few things survive. We’d rather tell you exactly what those are than describe this in a way that sounds more complete than it is.

• An account you share with someone else. If you and another traveler are on the same Vromp account, that shared record can’t be deleted out from under them. It stays, and ownership passes to whoever joined first. Any stops you visited on that shared account stay too, with your name detached from them.
• Payment records. We’re required to keep transaction records for tax and accounting. Stripe, our payment processor, also keeps its own record of any payment independently of us.
• Waiting-list entries and trip feedback. These aren’t tied to your account in our system, so account deletion doesn’t reach them. See below — we’ll remove them by hand if you ask.

If you want everything erased

Email hi@vromp.app and say you want full erasure. We’ll remove what the automatic path doesn’t reach — including your trip-planning conversations, any waiting-list entry, and any feedback you sent us — and confirm when it’s done. We’ll keep only what the law requires us to keep.

Write from the email address on your account if you can. If you signed up with a different address at some point, or used Apple’s Hide My Email, mention that in your message so we know what to look for — some of these records aren’t linked to your account automatically, so we may need your help finding them.

California residents

You have the right to know what personal information we collect, to have it deleted or corrected, and not to be treated differently for exercising those rights. You can make a request either by deleting your account in the app or by emailing hi@vromp.app. We don’t sell personal information, and we don’t share it for cross-context behavioral advertising.